FRANCEPIERRE Returns and Refunds: Conditions and Process for Your Natural Stone

Returns and refunds

Customers have a right of withdrawal which they can exercise within 14 days from receipt of the order to return part or all of the items received for a refund, without penalty except for return shipping costs.

We advise you to carefully check the products received before discarding the original labels and packaging.

The item must not have been used and must be returned in its original packaging and in good condition, suitable for resale. Otherwise, your refund will be partial or even impossible.

If this deadline expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

In order for Francepierre to define the exact return procedures, customers wishing to exercise their right of withdrawal can contact us via the contact form, which is accessible at: contact@francepierre.fr