Return and Refund FRANCEPIERRE: Conditions and Process for Your Natural Stone

Return and refund

Customers have a right of withdrawal which they can exercise within 14 days from receipt of the order to return some or all of the items received for reimbursement, without penalty except for return costs.

We advise you to carefully check the products received before discarding the original labels and packaging.

The item must not have been used and must be returned in its original packaging and in good condition, suitable for re-sale. Otherwise, your refund will be partial or even impossible.

If this period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day.

In order to allow Francepierre to define the exact terms for returning items, the Customer who wishes to exercise their right of withdrawal can contact us via the contact form, which is accessible at the address: contact@francepierre.fr